Your right to privacy is of the utmost importance to us.
We understand that you are providing us with your personal information and that is vital for us to earn your trust to provide our services to your effectively.
We believe it is our responsibility to protect your personal information. The services we provide are based on preserving your anonymity until you choose to disclose further personal details.
Collection and use of your Information
1. What information does “Knotted” collect/track about me?
“Knotted” is a matrimonial service, established to provide an easy way for our members to meet each other. To accomplish this, we personally meet our prospective members, create their profiles and enter those details in our system. Our matching technology provides matches based on their pre-selected criteria. In order to do this, we ask for certain personal information that is held on our systems.
Information Collected by “Knotted”
“Knotted” gather information only that has been disclosed /entered by the members during their profile collection.
There are two types of member-submitted information we collect: Public and Private. We define Public information as personal information that may be shared with a “prospective match”, such as gender, age, height, photograph, etc. Private information is defined as any information that allows others to contact a member other than through “Knotted” or allows the collection of information about the member other than public information.
Public: To accomplish our goal of bringing compatible people together, we must gather personal information, which may or may not include: customer specified “Knotted” gender, age, religion, income range, profession, preference/lifestyle information, general geographic location, photograph and horoscope.
Private: This information is gathered from members who apply for the various services our company offers. This information includes, but is not limited to: email address, first name, last name, mailing address, zip code, and telephone number. “Knotted” also allow members to submit public and private information on behalf of others – child/ward, sibling or friend. If such child/ward, sibling or friend does not wish this information to be shared, she/he has the option to request removal of such information after providing the necessary evidence that the information pertains to her/him. You are required to provide us with certain personal information listed in the above to help us provide a safe service and, if required, verify your identity when you contact us. Your private information will never be sold to any other party and will never be disclosed by us on “Knotted” without your explicit permission.
2. What does “Knotted” do with the information it collects/tracks?
“Knotted” uses the information it collects in the following ways:
Public: Public information supplied by members is intended to be stored on our systems; used for searching and matching purposes. Public information cannot be used to identify a specific member by name, address, etc. (except photograph, sharing of which is voluntary).
Private: We primarily use member’s email addresses to verify enrolment and to send emails. Email addresses and phone numbers are not disclosed to members. We may also use user’s email address to send news regarding our company, but the users may choose not to receive such emails by unsubscribing. Email addresses may also be used in private correspondence with the user for customer service issues.
Financial information you provide: Financial information that is collected is used to bill the user for products and services. All other private information submitted by the user is confidential and is not disclosed except as required by law or to protect members of “Knotted”. All private information except financial information submitted during the process of a financial transaction and certain account-related information collected at the time of registration can be requested by a member to be updated or deleted at any time. While “Knotted” exercises reasonable care to prevent data misuse, we strongly recommend you to establish the authenticity and intent of members before giving our personally identifiable information such as your email address and phone number.
Information provided to customer support: Messages you send to our customer support team are private between you and our customer support staff and management. Any communications from you or from others, relating to your membership or activity on “Knotted” may be stored in a file specific to you.
“Knotted” usage information: We may collect information on how you use “Knotted” for the purposes of improving our services. This includes collecting and storing information relating to features you use and pages you visit on “Knotted”. See also the section on “Cookies” below. This information is mainly used for our own purposes.
We may use additional information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or note), what browser you are using and your IP address.
Users who login have their IP addresses recorded. This information will only be provided to legal authorities in cases of suspected fraud or for law enforcement purposes. This information is stored security and will not be provided to other members or any unauthorised parties.
3. With whom does “Knotted” share the information it collects/tracks?
4. Tell me about “Knotted” policy on correcting, updating, or removing personal information.
“Knotted” allow you to request editing or removing both public and private information from our database. On receiving a request to do so, “Knotted” will remove all member information from its database. The request needs to be in the form of an email or a written document as evidence for requesting this removal/editing/updating.
6. Tell me about security of my personal information.
“Knotted” takes every precaution to protect your information. When our registration process asks you to enter sensitive information, we do everything in our power to protect your information. We follow generally accepted industry standards to protect the personal information submitted to us. All your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We have also done everything in our power to prevent misuse of photographs. If you have any further questions about the security of your information, please email us.
7. Tell me about “Knotted”’s email policy.
We use email extensively to help you find your match on “Knotted”. Our main email products and services includes:
a. Member responses/questions should you be a prospective match;
b. Partner matches for you;
c. Newsletters updating you of the latest features on our site, and/or
d. Announcements of special events which “Knotted” is associated with.
We use your email address to allow us to operate our services. As a “Knotted” member, you are automatically subscribed to all of the above, as an integral part of our matchmaking services to you. However, at any time, you may choose to manage your subscriptions to one or more of the above by contacting us. We reiterate that we will never sell/rent your email address to any third party, unless you expressly permit us to do so. In fact, we do not allow ANYONE to get your email address, not even other “Knotted” members.
“Knotted” reserves the right to read any of your messages where we receive complaints from the recipient of a message or have reason to believe that you are in breach of our Terms and Conditions.
8. Control of your password
“Knotted” uses “sessions” cookies to temporarily store information to help you use the site. This information is used to deliver the right content to you as you use the site and avoids unnecessarily asking you to log in. Session cookies expire immediately when you close your web browser or are deleted after a period of no activity on “Knotted”.
“Knotted” also uses “persistent” cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit “Knotted” each month). Persistent cookies allow us to identify users and assist us in identifying any abuse of the “Knotted” service. A persistent auto-login cookie is also stored when members select the “remember me” option when logging in. The auto-login cookie is removed when the member logs out.
10. Advertising and third party links
Some “Knotted” advertisers may request information directly from users, or link to sites that do so. “Knotted” has no control over its advertisers’ privacy policies, and encourages users to review such policies prior to submitting any personal information to them.
11. Updates to our information practices
12. Tell me how to contact “Knotted”
If you have any questions about this privacy statement, the practices of this company, or your dealings with this company, please email us on “email@example.com “
Alternatively you can choose to contact any of the directors of the company below during business hours.
Nidhi Chadha : 0210486462